Drink Tasmania operates tours in working distilleries, breweries, wineries and cideries and other associated venues. Due to occupational health and safety requirements we strongly recommend wearing closed shoes on all our tours. At some locations you may be required to wear high-visual vests where machinery is operational. Inappropriate footwear and clothing may result in you not being allowed on the processing floor.

By booking with us you acknowledge that participation in all our tours involves inherent risks that may not be present in other tours. These risks include, without limitation, the possibility of injury or death, psychological trauma, loss or damage to property, inconvenience and discomfort.

At all times the decision of the Drink Tasmania Premium Tours tour guide or representative will be final on all matters likely to affect the safety and well-being of the tour.

This includes any decision that the tour leader makes about the on-going participation of a guest on the tour or certain activities that comprise part of the tour.

This includes any person, in the opinion of the tour leader, who is affected by alcohol or other drugs (whether prescribed by a medical practitioner or otherwise).

If a guest fails to comply with a decision made by the tour guide, or interferes with the well-being of the group, then the tour guide reserves the right to terminate this contract and order the guest to leave the tour immediately, with no right of refund.

The matter may be also reported to the Tasmanian Police if deemed necessary by the tour guide or representative. Drink Tasmania Premium Tours are not responsible for any costs incurred once a guest is removed from a tour.

You are responsible for your own behaviour. Uncontrollable and disruptive drunken behaviour will not be tolerated.

Any person deemed unruly or disruptive can be removed from the tour and will not be entitled to any refund.

Any legal action (including fines) taken against a person on the tour, or against Drink Tasmania Premium Tours because of the actions of a guest, will be the sole responsibility of that person or persons.

Drink Tasmania Premium Tours strongly recommends that you do not drive after one of our tours. We unfortunately cannot accept any responsibility for your ability to get home once our tours terminate.

Guests are responsible for any damage they cause during the tour to property of Drink Tasmania Premium Tours or any businesses we visit.

A minimum fee of $200 will apply to any damage or spillage on our bus. We reserve the right to charge your credit card without authorisation from you to cover the costs for any damage incurred by you or by guests you booked.

Smoking is not permitted in our tour vehicles or inside venues unless it is in a designated smoking area.

We are not responsible for the conduct of third party operators, venues or suppliers.

Personal information shared with Drink Tasmania is solely used in the organisation and conduct of the tour and to contact you via email to update you on special events or offers. No information is kept, stored or shared with any other party, or for any other purpose. Please let us know if you would like to be on our mailing list for special events or offers from Drink Tasmania.

TERMS & CONDITIONS

ALCOHOL CONSUMPTION POLICY FOR GUESTS

SERVICE OF ALCOHOL

Drink Tasmania Premium Tours does not condone excessive or binge drinking. We promote responsible drinking of alcohol at all times. Our tours have been designed and paced to ensure guests enjoy sampling various types of products, but are not at risk of excessive consumption.

Guests must at all times abide by state and federal laws regarding lawful drinking practices including, but not limited to, Responsible Service of Alcohol (RSA) laws, the consumption of alcohol in public places, in vehicles and consumption of ‘bring your own’ (BYO) alcohol.

Service of alcohol may be refused to persons deemed intoxicated. All guests and all tours are subject to RSA laws at each of the venues/sites we visit and the tour leader will communicate and enforce all decisions made by all venue/site staff, including but not limited to restricting the service of alcohol.

Excessive consumption of alcohol prior to our tours beginning is strictly forbidden. Any guests found to be intoxicated prior to the start of the tour will be refused admission and will not be allowed in the tour vehicle. Refusal of admission will be at the Tour Guide’s sole discretion. If he/she believes any guest/s pose an inherent risk to the safe conduct of a tour, they will be refused admission and no refunds will be provided.

Drink Tasmania Premium Tours visits licenced premises where alcohol is served. It is your responsibility to carry a valid passport, drivers licence, proof of age card, or other suitable form of identification for the duration of the tour.

Any guest who consumes, or is suspected of consuming, alcohol in a non-licensed area can be removed from the tour. They will not be entitled to any refund. Non-licensed areas may include, but are not limited to: tour buses and vehicles; non-licensed areas of venues or consuming BYO drinks on visiting properties; or any public areas such as restrooms, parks or service stations where the vehicle may stop.

Any alcohol purchased on the tour is to remain in the vehicle and must strictly not be consumed in the vehicle.

Peace of mind Covid cancellation policy  – never fear! You won’t be out of pocket.

Your health and safety, and those of all our guests and guides is paramount. If you feel unwell, please let us know, and we will convert your booking to tour credit that is open ended, never expires and is completely transferrable to another person if you would like to use it as a gift.

Refund requests:

Refund requests may be considered if cancellation is made and communicated via bookings@drinktasmania.com.au prior to 7 days before the tour.

If you require a refund within 7 days of your tour but not less than 48hrs before your tour, an administration fee of $49 will apply.  Refunds will not be made when the refund is requested less than 48hrs before your tour.

Change requests:

We’ve all had those moments where things get wild and plans need to adapt. You may be able to make a change to your booking up to 48 hours prior to your departure time by emailing bookings@drinktasmania.com.au or contacting us on 0475 000 120. We will do our best to accommodate your change request. If your change request can’t be accommodated, we will convert your booking to tour credit that is valid for 12 months.

What if Drink Tasmania have to cancel a tour?:

Well, that’s on us. In the rare instance that this occurs, you’ll get a full refund of your ticket fare and we’ll hope to be able to host you another time.

When you don’t show up and we’re worried about where you are:

In instances where a guest does not show up on the day of their tour without any prior communication – no refund will be made, nor any credit granted.